Here you will find answers to popular questions related to orders of posters, frames, payment, shipping, returns and guarantees.

We try to process and answer your questions quickly and professionally.

Delivery

We will process and ship your order as soon as possible. Delivery from Poland to the USA and Canada takes from 4 days, in some cases it will take up to 7 business days.

What is the shipping cost?

Free shipping for all orders worldwide.

If I don't pick up the package?

If your parcel that you have not received returns to us, we will charge you 100 PLN, which will cover the packing and shipping costs.

How do I know my package has been sent to me?

After you deliver the parcel to The Courier, we will send you the parcel tracking number.

Complaints

Dear customers! It is our job to ensure that you are 100% satisfied with our services.

Thank you for visiting us. Thank you, we appreciate you, we love you.

Did I receive a damaged package and goods during delivery?

Yeah. Unfortunately, that's what happens. But don't worry! You must write to us by e-mail artinspirio.info@gmail.com

Have you received the wrong order you ordered?

If you received the wrong package through our fault, you must write to us by e-mail artinspirio.info@gmail.com you must return the goods to us intact. You don't have to pay anything for a refund.  After receiving the goods, we will send you your order + nice bonus. 

Payment

We have created all the conditions so that you can pay for your order quickly and safely. All your billing information is securely protected.

Can I pay by card?

Of course. In our store you can pay with Visa, Mastercard, Maestro cards

Can I pay with PayPal?

Yes, you can pay with PayPal.

Can I get an invoice for my order?

Yeah. We can invoice on customer request. You must enter your details exactly when placing your order. Please contact our customer service to issue an invoice.

Does the warranty apply to other products?

No. The warranty only covers posters. The warranty does not apply to frames or other products of our store.

Returns

Each of our customers has the right to return the goods purchased in the store www.artinspirio.com within 14 days from the date of receipt of the parcel.

Where should I write about the return?

If you want to return the goods, please write to us at artinspirio.info@gmail.com

Do I have to pay for a refund?

Yes. You pay personally for the return of the product. Or we will deduct the shipping cost from your refund amount

Can I replace the product?

Yeah. But first you need to return us an undamaged and intact item. After you receive and inspect the goods, we will deduct the shipping cost and send you a refund. Then you need to place a new order. Thank you for your understanding.

Return address

Write to us at artinspirio.info@gmail.com

our team will give you all the answers

ABOUT PRODUCTS

Here you will find all the answers about our products.

Is the frame included in the price of the poster?

No. Frames are purchased separately.

Does your website have frames available?

No. We currently have no frames available. We are actively looking for a high quality supplier that meets our needs. 

But you can freely buy Premium posters from us.

What paper Do you use for posters?

We use premium matte poster paper with a weight of 220g / m2, made in Germany. The paper has all FSC and PEFC certificates, which confirms the quality of the paper.